Sometimes crashes happen. It is often helpful to identify your crash through an anonymous unique identifier. Please include this identifier when you report a crash. Your personal information will not be included. You can reset the current identifier if so desired.
Where to find the identifier?
Android
- In Hue Essentials, open the left menu
- Tap Help & feedback
- Tap Identifier
iOS
- In Hue Essentials, go to the settings tab
- Tap Help & feedback
- Tap Identifier
The app does not connect to my bridge/lights
You can use the Demo bridge under Advanced to get into the app. Then you can follow the steps above.
To remove the demo bridge afterwards, go to the devices tab, and delete the demo bridge there. Alternatively just close the app (swipe away from recent apps) and open it again.