Philips Hue Lightstrip Plus not connecting over Bluetooth

Devices
#1

Hi everyone, I just bought a Lightstripes Plus in order to fit with my others Philips Hue lights (E27 Bluetooth).
I have a problem to connect the Lightstripes with Hue Essentials app, the app does not find the light, I have no hue bridge so I bought only Bluetooth lights

I have no problem with the 2 others lights

Any advice or tips ?

I’m french user so sorry if I made mistakes in my sentences

Thanks again

1 Like
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#2

Could you remove your lightstrip from power, wait for a few seconds, and connect it again? Then try to search again in Hue Essentials. Let me know if you have any questions.

#3

Thanks Thomas for your response, I have already try this method but I got the same result, the Bluetooth Lightstrip is not find by the app, I research the Lightstrip with the function “Light” but I have checked for " plug connected" too and got the same issue, the lightstrip is recognized by the Philips Hue BT.

Kind Regards

#4

Also having the same issue. LED strip connects without and issue on the Hue BT app but cant find it on the Hue Essentials. Did you ever get to the bottom of this?

#5

Thanks for the additional details. I was able to reproduce the issue and will look into it.

#6

Thanks again Thomas, waiting for your feedbacks :pray:

Kind Regards

#7

Fixed in Hue Essentials 1.16.2 for Android and 1.10.2 for iOS. Please update the app to the latest version. Could you let me know if it works for you now?

#8

Hello Thomas, thanks for the update, I’ll be back home tomorrow, going to test it and share with you if it work, thanks again

#9

Hi, i cant get this tog work. I just intalled the .17 version and i wont connect via bluetooth. I have a Sony A8 with a lightstrip behind and it connects instant with the android phone app but not with the tv app.

#10

Thanks for the feedback. You mentioned that it connects on your phone, so it looks like the fix works for you. To connect it with your TV (or another device), please remove your lightstrip from power, wait for at least 10 seconds, and connect it again. Please let me know if that works for you.