My purchase doesnt work and restoring doesnt work. I even purchased it twice, apple dont want to refund them. So I lost twice the premium amount. What should I do? Apple says the developer need to pay me back

General
1

Please, I even bought it twice because I tought it didnt went through and now I got charged twice and still have no premium.

This is on the iPhone 13 pro max running iOS 18.1 and I am from India, so I paid 799 rupees (what is a big amount)

2

Hi, apologies for the inconvenience. I am not sure how you were charged twice, that shouldn’t be possible in Hue Essentials.

Unfortunately I do not have access to purchases, so for a refund you can request it here: Request a refund for apps or content you've bought from Apple – Apple Support (UK). It looks like Apple provided you with wrong information as developers cannot refund purchases. Let me know if you have any questions.