Hue Sync box causing refresh rate flickering when connected to PC

Devices
1

Hello,

Recently bought a hue sync box with a strip light for the back of the tv. It was working fine one day and now all of a sudden, I get flickering to a black screen everytime I try to put my refresh rate any higher than 30Hz and my tv supports up to 144Hz.

I’ve plugged my pc directly into the tv and it works absolutely fine up to 144Hz but as soon as I reintroduce the hue sync box, the flickering starts again. I’ve messed around with every setting I can think of but nothing seems to work.

Anyone got any suggestions?

2

Same issue here with a gaming PC hooked up to the latest sync box, the old sync box used to do the same with the PS5 but the newer sync box model fixed that. Connected to a 4k 60hz tv for 60fps the PS5 is fine but the gaming PC sometimes has black screen flickering. Some days it doesn’t do it at all. I’m not sure what is causing it still or how to fix it.