Hue ceiling light won't connect with bridge

Hello fellow Hue’ers,
I have this Philips ceiling light

But it is not recognised by bridge. Tried to ‘find new lights’ and tried via serial on the remote that came with it …no luck
Any idea what to do?
Many thanks :+1:

You need to use the serial which is written within the light, probably somewhere where you connected the wires. Alternatively, the serial could be on the front of the manual as well.

YEAY! that worked. SN is indeed inside the lamp. Thanks for the tip!

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