Hue Essentials Community

Cannot pair preview Hue Dimmer switch

I have a Hue dimmer (new version) what was previously paired. I think I reset the dimmer and it no longer appears in the accessory list. When trying to pair after doing a 10-second reset, the light turns to green but the Hue app never finds the switch.

When I look in the software update screen on the Hue app, the dimmer switch shows in the list as “device is unreachable”.

I’m just guessing but I think this hidden device entry might somehow be interfering with the pairing process.

Does anyone know how to resolve this issue without fully resetting the bridge?

Thanks for any help!

Jeff