Can’t find bridges

Devices
1

I have two bridges. Official app sees them both, no issues. Hue Essentials just hangs with spinner on initial screen “Connect Hue Bridge”.

2

I have the same problem. New download of app and cannot find Hue Bridge. I manually add by IP but only get as far as ‘push button on bridge’ then it hangs regardless of button presses

Occasionally i see an error screen pop up when trying to manually add but it’s gone so fast I can’t see what is on it

3

Thanks for reporting this issue. Could you update to version 1.7.3 on the App Store? Please let me know if that version is able to find your bridges.

4

Hi

I updated and it can detect my bridge now

On another matter - i paid for the premium app but the third party sensor detection doesn’t seem to work very well. Pushing on the detect premium option brings up a floating button but there is no confirmation that it was pushed properly or that any third party sensor was detected. Can you please improve that - it was my primary reason to pay for premium and I see it as good value but please make it work better and be more intuitive. Right now I cannot tell whether it worked or not.

5

not detecting bridge

6

Unfortunately the Touchlink cannot be improved much as third party smart controls are not visible. The app cannot detect that they are found. I don’t know what smart control you are trying to pair, but there are some YouTube videos here that show how to use the Touchlink: https://www.youtube.com/playlist?list=PLRyaDXojWPOCoJkIhSM-XMSfv14l5yeza. Also check out the following topics: Search results for 'touchlink' - Hue Essentials Community

7

Could you give some more details? Are you using iOS or Android and which Hue Essentials app version? Philips Hue, IKEA TRÅDFRI, deCONZ, or diyHue?

8

2 posts were split to a new topic: Android TV app does not connect with my bridge