App crashes when setting up Hue dimmer switch

Devices
1

Hi everyone!

I set up the lights and switches on my whole house using Hue Essentials around two years ago, without problem.

Now we changed the layout of some rooms and I’m trying to set up some of the Hue dimmer switches differently, but the app simply crashes immediately when trying to save a single button action.

I’ve tried resetting the switch and both adding it directly in Hue Essentials; and adding it on the Hue app and have it “Configured in another app”.
Nothing seems to work.

As I also saw in other topics, for the other switches that have been configured with this app, I cannot see the configuration anymore, but they still work.

In case it helps, my crash ID is:

7f8f6a48-2452-4b34-ab27-3285a2e06ef5

Thank you!

2 Likes
2

I have exactly the same issue. App version 4.1.2 (202411180)

3

I have this same issue on android and on windows app. Nothing seems to fix it.

4

Update, app crashes only on a specific type of dimmer switch.

I happen to have 3 different ones and app crashes only on one type.
I have several of each type and the same type is only crashing so it’s not the one switch, it seems to be the type. (See picture)

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10000105471920×1446 361 KB

5

I have the same problem here, when adding a new custom automation on my dimmer, I can test it by pressing the test button and everything works.

But when pressing “save” button the loading just rotates forever.

6

Ich habe das gleiche Problem mit verschiedenen Geräten!

7

Had the same issue.

Solution for me was to delete the switch from the app and add it again.

8

Same here.
Programming remotes a few months ago work, but I’m afraid to change their settings.
Has anyone solved the problem

9

I am also having this issue.

11

Please follow Crash when configuring switch - #9 by Thomas for updates on this issue. If anyone can provide the information in the linked post that would be helpful.